Patton Avenue Pet Company, or “PAPCo”, is a curated pet supply chain located in North Carolina with an emphasis on education and animal nutrition. Its workers strive to educate customers on the importance of high-quality pet diets, offering personalized recommendations based on the latest nutrition news.
Jenna Wilson founded the company after she saw how a natural, focused diet significantly improved the health of her epileptic dog, Dupree. Jenna built her business to be a go-to resource for all things pet-care, and very quickly became popular in the North Carolina pet community.
“We like to help solve problems, not just offer band-aids for the symptoms.”
Challenges
As the business grew, it became evident to Jenna that her current point of sale wouldn’t be able to keep up with the scale of growing her business was seeing. “I started looking into opening a second location. One of the limitations of the POS we were using at the time, however, was that it didn’t support multiple locations. This is when I knew that in order to continue growing the business, we would need to find a new POS.”
Choosing Erply
Patton Avenue Pet Company aw experiencing rapid growth and needed a scalable POS that could keep up with their stores. They needed a POS that was able to handle their constantly-changing inventory, track special orders from multiple suppliers at once, and efficiently manage inventory between the company’s three locations. “I have so much better control over my inventory than I could have ever imagined. Being able to accurately see what sells and what doesn’t helps me keep my inventory selection lean but prevents us from running out of good sellers.”
Results
Patton Avenue Pet Company reports better control over its ordering processes and an overall increase in inventory visibility. The consistency and stability provided by Erply have fueled the pet store’s growth, and it continues to grow in popularity to this day!
Detailed Reporting Tools
PAPCo saved money by making use of Erply’s inventory and stocktaking reports. They are able to keep all three locations stocked with the most popular items without overstocking items.
CRM
The pet store makes good use of Erply’s loyalty program and comprehensive promotions engine to keep customers coming back, and more importantly, satisfied with the brand.
POS Flexibility
Jenna is a huge environmentalist, so she loves how Erply gives her the option to email receipts. PAPCo reports that after using Erply, 75% of customers switched to emailed receipts, saving them a nice sum of cash. “I love that I can log in from home, my phone, anywhere I need to be, which gives me a ton of freedom.”
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
