This Thanksgiving, we wanted to take a moment to express how grateful we are for all our clients. We appreciate the loyal business many of you have given us for years, and we are thrilled and honored to welcome all the new businesses who have joined us this year.
Thanksgiving is a special time of year for retail businesses, as it marks the beginning of the holiday shopping season. The upcoming weekend will most likely be your biggest sales days of the entire year, and we wanted to let you know that we’re here to support you.
This weekend, our support hours are as follows:
- Black Friday: Full technical support will be available during normal business hours (9am-8pm EST) with Off Hours Emergency Support* 12am-9am/8pm-12am
- Small Business Saturday: 24 hr Emergency Support*
- Cyber Monday: Full technical support will be available during normal business hours (9am-8pm EST) with Off Hours Emergency Support* 12am-9am/8pm-12am
Note that in order to focus on support and any emergencies that may arise, we will not be scheduling any training sessions over the holiday weekend.
We also understand that the holiday season can be stressful, and we’ll do our best over the upcoming weeks to minimize that stress and keep you focused on bringing in revenue.
Here’s to a successful and joyous holiday season, from all of us. We wish you the best. We’re rooting for you.
*For off hours calls, an answering service ask for your name, business, customer code, phone number, and a brief explanation of the problem. This information will be relayed to our on call agent who will give you a call back within the hour. Please note that Emergency Support is only for major retail emergencies. Emergencies include, but are not limited to inability to log in and/or failure to process credit cards. For non-urgent support after hours, please check support.erply.com for any documentation or email us and we will reply during normal business hours.